Policy Statement

Policy Statement

MJP Conveyancing is committed to providing a professional, transparent and client-focused conveyancing service. As a regulated property law firm, we aim to maintain high standards across every matter we handle, from the first enquiry through to completion.

This policy statement sets out the principles that guide the way we work, how we support our clients and the standards we expect from our team.

Our Commitment to Clients

We are committed to treating every client fairly, professionally and with respect. Buying, selling or remortgaging a property can be a significant legal and personal process, so we believe clients should receive clear advice, regular communication and transparent information throughout.

We aim to provide:

• Clear information before you instruct us
• Transparent pricing with costs explained upfront
• Regular updates throughout your transaction
• Plain English explanations wherever possible
• Professional advice based on your individual circumstances
• A responsive service that helps reduce unnecessary delay

Professional Standards

MJP Conveyancing is authorised and regulated by the Solicitors Regulation Authority. We are committed to meeting our legal, regulatory and professional obligations at all times.

Our team is expected to act with integrity, independence and professionalism. We maintain systems and procedures designed to support compliance, client confidentiality, file management and the proper handling of client information.

Equality and Fair Treatment

We are committed to providing our services in a fair and inclusive way. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other protected characteristic.

We aim to ensure that clients, team members and professional contacts are treated with dignity, respect and fairness.

Accessibility

We aim to make our services as accessible as possible. If a client requires information in a different format, has specific communication needs, or needs reasonable adjustments to access our services, we will do our best to assist.

Clients are encouraged to contact us as early as possible if they require any support or adjustment during their transaction.

Confidentiality and Data Protection

We take client confidentiality seriously. Information provided to us during a transaction is handled securely and used only for the purposes of providing legal services, meeting regulatory obligations and administering our business.

Further information about how we collect, use and protect personal data is set out in our Privacy Statement.

Complaints and Feedback

We aim to provide a high standard of service in every matter. However, if a client is unhappy with any aspect of our service, we want to know so the issue can be reviewed properly.

Any complaint will be handled in accordance with our complaints procedure, with the aim of resolving concerns fairly and professionally.

Continuous Improvement

We regularly review our processes, systems and client service standards to identify areas for improvement. Our aim is to provide a conveyancing service that is clear, efficient, compliant and focused on the needs of our clients.

Contact MJP Conveyancing

If you have any questions about this policy statement, please contact MJP Conveyancing.

MJP Conveyancing
Website: www.mjpconveyancing.com
Email: nb@mjpconveyancing.com
Phone: 01603 877 067