Policy Statement

How MJP Conveyancing maintains professional standards, client care, regulatory compliance, and fair access to our conveyancing services.

Last updated: June 2026

MJP Conveyancing is committed to providing a professional, transparent, and client focused conveyancing service. As a regulated property law firm, we aim to maintain high standards across every matter we handle, from the first enquiry through to completion.

This policy statement sets out the principles that guide the way we work, how we support our clients, and the standards we expect from our team.

Our commitment to clients

We are committed to treating every client fairly, professionally, and with respect. Buying, selling, or remortgaging a property can be a significant legal and personal process, so we believe clients should receive clear advice, regular communication, and transparent information throughout. We aim to provide:

• clear information before you instruct us
• transparent pricing, with costs explained at the outset
• regular updates throughout your transaction
• plain English explanations wherever possible
• professional advice based on your individual circumstances
• a responsive service that helps to reduce unnecessary delay

Professional standards and regulation

MJP Conveyancing is authorised and regulated by the Solicitors Regulation Authority under SRA number 590889. We are committed to meeting our legal, regulatory, and professional obligations at all times, including the SRA Standards and Regulations. You can check our regulatory status on the website of the Solicitors Regulation Authority.

Our team is expected to act with integrity, independence, and professionalism. We maintain systems and procedures designed to support compliance, client confidentiality, file management, and the proper handling of client information and client money.

Anti money laundering and identity verification

As a regulated law firm, we are required by law to verify the identity of our clients and, in many cases, to establish the source of the funds being used in a transaction. We carry out these checks at the outset of a matter, and we may ask for documents and information in order to meet our obligations under the Money Laundering Regulations 2017. These checks protect you, the firm, and the integrity of the property market. We will explain what we need from you, and we ask for your cooperation so that your transaction is not delayed.

Protecting you from fraud

Property transactions are a known target for fraud, including attempts to divert money by impersonating us or you. To help protect you, our bank account details will not change during the course of your transaction, and we will never notify you of a change to our bank details by email. If you receive any communication suggesting that our details have changed, please treat it as suspicious and telephone us on a number you already hold before sending any money. We will also verify your own bank details with you securely before we send any funds to you.

Conflicts of interest

We have procedures to identify conflicts of interest at the outset of, and throughout, every matter. Where a conflict, or a significant risk of one, arises, we will not act, or we will only continue to act where the professional rules permit us to do so and it is appropriate in the circumstances.

Equality and fair treatment

We are committed to providing our services in a fair and inclusive way. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We aim to ensure that clients, team members, and professional contacts are treated with dignity, respect, and fairness.

Accessibility

We aim to make our services as accessible as possible. If a client requires information in a different format, has specific communication needs, or needs reasonable adjustments in order to access our services, we will do our best to assist. Clients are encouraged to contact us as early as possible if they require any support or adjustment during their transaction.

Confidentiality and data protection

We take client confidentiality seriously. Information provided to us during a transaction is handled securely and used only for the purposes of providing legal services, meeting our regulatory obligations, and administering our business. Further information about how we collect, use, and protect personal data is set out in our Privacy Notice.

Complaints and feedback

We aim to provide a high standard of service in every matter. However, if a client is unhappy with any aspect of our service, we want to know, so that the issue can be reviewed properly. Any complaint will be handled in accordance with our complaints procedure, with the aim of resolving concerns fairly and professionally.

Continuous improvement

We regularly review our processes, systems, and client service standards to identify areas for improvement. Our aim is to provide a conveyancing service that is clear, efficient, compliant, and focused on the needs of our clients.

Related policies and documents

This policy statement should be read alongside our other client facing documents, including our Terms of Business, our Privacy Notice, our Complaints Procedure, and our Criminal Finances Act 2017 Policy. Copies are available on our website or on request.

Contact MJP Conveyancing

If you have any questions about this policy statement, please contact us.